Security Officer

Summary & Purpose of the Role

Patrolling the Drake Circus Estate sites to include BOH service areas, car park and public areas. Advising retailers when necessary, on management regulations; diffusing incidents and preventing occurrences using “minimal enforcement”; maintaining fire, Health and Safety Regulations and securing the premises.  Aid the public in First Aid (if qualified) using “customer care” procedures at all times. 

Customer Service/Communication

• Assisting retailers on request in the event of an incident – this may be in person, by camera or both.
• To be enthusiastic, helpful, courteous, and inspired by the Drake Circus Estate customer charter always and to attend staff briefings when requested by Management
• Maintain polite and good communication with your colleagues, retailers, and shoppers always
• Any Customers with Carpark payment issues are to be dealt with swiftly and courteously reporting any issues to the Duty Manager as required.

Security

• Assisting Police presence on site either in person, by camera or by statement.
• Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
• Responsible for diffusing incidents and situations that arise within the centre
• Knowledge of in-house radio usage plus call signs
• Routine Patrols of the estate, including Drake Circus, Barcode, Plymouth retail, adjoining estates and carparks and ramps. 

Carpark

• To ensure the Carpark is clear of obstacles including trollies, cones and/or. If located these are to be returned to the walkway on level 1 near M&S correctly and not to be left in the Carpark.
• Any Graffiti or damage identified is to be reported immediately via Control.

H&S

• Responsible for the awareness of Health and Safety.  Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions
• Responsible for full comprehensive understanding of fire alarm procedures. 
• Responsible for acting as an evacuation marshal in the event of an incident.
• Responsible for providing first aid if necessary.  (This only to apply to certificated first aiders.)
• Security Guards not trained in first aid must be made aware of named first aider on shift.
• To ensure all work is carried out in a safe, proper, and thorough manner considering Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements
• In relation to a major incident must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.

Other

• Report anything in need of repair or replacement to the Deputy Services Manager or on shift Supervisor
• Always keep your working area and space clean and tidy and your tools and equipment safely stored 
• Be prepared to receive and undertake further training as required. 
• To integrate fully into the Facilities Service by attending to litter, reporting spillages, graffiti and reporting any issue relating to the cleanliness of the centre

Skills and Experience

• SIA Door Supervisor licence essential (with no sanctions against)
• Full UK driving licence (desirable) 
• Experience of working and building partnerships with customers, retailers, residents, and contractor’s
• Articulate and can communicate effectively with the clients and the IFM teams
• Customer service experience essential 

Benefits 

• Discounted parking across the estate
• Retailer discounts at many outlets
• 20 days holiday
• Investment in team members with further learning and development 
• Reward and Recognition bonuses for team members
• Cycle to work scheme